1. Introduction

Welcome to Ola Puppy Grooming! These Terms and Conditions outline the terms of use and the conditions governing your interactions with our grooming services. By booking an appointment with us, you agree to adhere to these terms, ensuring a positive experience for both you and your pets.

2. Booking Appointments

When booking an appointment, you agree to provide accurate and complete information. It is your responsibility to ensure the provided details, including appointment time and pet information, are correct.

3. Cancellation Policy

We understand that circumstances may require changes to your scheduled appointment. To ensure optimal scheduling and fairness to our groomers, appointments canceled less than 24 hours in advance will incur a cancellation fee equivalent to 50% of the appointment amount. We appreciate your understanding and cooperation in adhering to this policy.

4. Pet Health and Behavior

Your pet’s well-being is our top priority. By engaging our grooming services, you confirm that your pet is in good health and not exhibiting aggressive behavior that may pose a risk to our groomers or other pets.

5. Refund Policy

We aim to provide the highest quality grooming services. If you are not satisfied with our service, please contact us within 24 hours for a complimentary re-grooming session. However, we cannot provide a refund for our services.

6. Grooming Services

Our grooming services are conducted with the utmost care and professionalism. While we strive for excellence, individual pet reactions to grooming procedures may vary. You acknowledge that the results may differ based on factors such as the pet’s behavior, coat condition, and grooming history.

7. Pricing and Payment

All pricing for our grooming services is outlined on our website and is subject to change. Payment is due at the time of service, and any additional services requested beyond the initially scheduled appointment may incur extra charges.

8. Liability

While we take every precaution to ensure the safety of your pets during grooming, Ola Puppy Grooming and its groomers will not be held liable for injuries or accidents that occur as a result of undisclosed health conditions or aggressive behavior exhibited by your pets.

9. Changes to Terms and Conditions

Ola Puppy Grooming reserves the right to update these Terms and Conditions at any time. Any changes will be communicated to you, and the updated terms will be made available on our website.

10. Contact Us

At Ola Puppy Grooming, we value open communication. Should you have any inquiries or concerns regarding our terms and conditions, please feel free to reach out to us. We are committed to addressing your queries promptly and providing the information you need to feel confident about entrusting us with the care of your cherished pets.

Thank you for choosing Ola Puppy Grooming. We appreciate your cooperation in ensuring a positive grooming experience for your furry friends.